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Treating Customers Fairly
We make everything clear

Treating Customers Fairly Policy

Robert G Sinclair & Co is committed to treating both our customers and our clients’ customers fairly in accordance with the Financial Conduct Authority’s Treating Customers Fairly ( TCF) Principles. All of our staff are trained to ensure that customers are treated fairly at all times and that our TCF Principles are always adhered to. Read more

Treating Customers Fairly Policy

Robert G Sinclair & Co is committed to treating both our customers and our clients’ customers fairly in accordance with the Financial Conduct Authority’s Treating Customers Fairly ( TCF) Principles. All of our staff are trained to ensure that customers are treated fairly at all times and that our TCF Principles are always adhered to.

Our Treating Customers Fairly Principles are :

  1. TCF Culture – Customers can be confident that fair treatment is central to our culture.
  2. Appropriate SolutionsOur strategies and solutions meet the needs of customers, particularly those in financial difficulties.
  3. Clear InformationWe provide customers with clear and factual information (both written and verbal), ensuring that they are kept appropriately informed.
  4. Suitable adviceRelevant fact finding and appropriate affordability assessments are undertaken to ensure that customer circumstances are taken into consideration when proposing a solution or outcome.
  5. Customer expectations – Customers are provided with solutions that perform as we have led them to expect, and any associated service and process is of an acceptable standard.
  6. No unreasonable barriersCustomers do not face unreasonable barriers when dealing with us. This includes where the customer wishes to make a complaint or requests a preferred method of contact.

We make everything clear.